Refund policy

PRODUCT-SPECIFIC POLICIES

Each product in our store has specific warranty and return terms that are displayed on the product page. Please review the individual product page for:

  • Warranty Policy: Coverage period and type (Limited Hardware Warranty or Manufacturer Warranty)
  • Return Policy: Applicable return conditions (e.g., 7-day Paid Return Policy)

NON-RETURNABLE ITEMS

The following products and collections are non-returnable:

  • GL.iNet products (all items in the GL.iNet collection)
  • Halnziye products (all items in the Halnziye collection)

Please review product details carefully before purchasing items from these collections, as they cannot be returned for any reason except damage or defect covered under warranty.

GENERAL RETURN POLICY

We have a 7-day paid return policy, which means you have 7 days after receiving your item to request a return. This applies to eligible products only (see Non-Returnable Items above).

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging (including outer box it came in). You'll also need the invoice or proof of purchase. 

Returns for ONU are accepted only if the product is in the original state it was received in. Firmware updates, parameter changes via CLI and physical signs of usage such as scratches or dents will result in the return being rejected.

To start a return, you can raise a ticket, use the self-serve return option at the customer page or contact us at support@techtellectual.zohodesk.in. If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted. Furthermore, a return fee of ₹500.00 will be charged for returns not arising due to damage. Items will be considered as paid returns even in case of: 

  1. Incompatibilities (XPON network, Incorrect Form Factor, Variant, etc.) 
  2. Performance deficiency arising out of misconfiguration, operating conditions, etc. other than by means of a hardware defect.  

If the item is delivered to the customer after one attempt due to RTO / NDR arising out of customer error and the customer opts for a paid return on eligible items, a return fee of ₹700 will be charged.

You can always raise a ticket or contact us for any return questions at support@techtellectual.zohodesk.in.

DAMAGES

Please inspect your order upon reception and raise a ticket or contact us immediately within 48 hours if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Wrong or damaged items are eligible for a free return/replacement only with the provision of:

  1. Unboxing Video of product by the Buyer
  2. Outer and Inner Photographs of package showing all 6 Sides.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

REFUNDS

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too.

If more than 15 business days have passed since we've approved your return, please raise a ticket or contact us at support@techtellectual.zohodesk.in.

WARRANTY COVERAGE

We offer two types of warranty coverage depending on the product. The specific warranty type and duration are listed on each product page.

Hardware Warranty (Fulfilled by The Techtellectual Store)

Products covered under our Hardware Warranty are serviced directly by us. Common coverage periods include:

  • 30-day Limited Hardware Warranty
  • 1-year Limited Hardware Warranty

For Limited Hardware Warranty claims, raise a ticket or contact us directly at support@techtellectual.zohodesk.in. We will evaluate the issue and provide a replacement, repair, or refund as appropriate. No manufacturer approval is required for Hardware Warranty claims.

Kindly note that the Limited Hardware Warranty is limited to defects arising out of manufacturing issues. Incompatibility due to change in XPON network configuration or the "bricking" of device due to firmware installation (even those provided by HSGQ or The Techtellectual) will not be considered under warranty.

Manufacturer Warranty

Products covered under Manufacturer Warranty require approval from the original manufacturer before a warranty service can be provided.

For Manufacturer Warranty claims:

  1. Raise a ticket or contact us at support@techtellectual.zohodesk.in with details of the issue
  2. We will facilitate communication with the manufacturer.
  3. The manufacturer will evaluate and approve/deny the warranty claim.
  4. Upon manufacturer approval, we will coordinate the replacement, repair, or refund process.

Manufacturer Warranty processing times may be longer due to the approval process. Please refer to the specific product page for manufacturer warranty terms and duration.